FREE WORLDWIDE SHIPPING || all prices shown in AUD

Shipping & Returns

SHIPPING


AUSTRALIA
:

Free shipping Australia wide

Upgrade to Express Shipping: $4.00 AUD

All parcels come with tracking. The Bikini Collective is not responsible for delayed, lost or damaged parcels once in transit.

Ensure that you will be available at time of delivery or have a secure postbox that can accommodate a medium sized parcel. Please use the best daytime delivery address for your parcel as The Bikini Collective will not be responsible for damaged, lost or stolen packages (i.e. ship to workplace).

Please email hello@thebikinicollective.com with any questions or concerns.

 

INTERNATIONAL:

Flat Rate $15 AUD

International parcels will be sent via DHL or Australia Post International.

All parcels come with tracking. Use this tracking as a guide, The Bikini Collective is not responsible for delayed or lost parcels once in transit.

Ensure that you have you will be available at time of delivery or have a secure postbox. If you are unavailable at the time of delivery, a notice will be left in your postbox with details as to where your parcel is being held. Please use the best daytime delivery address for your parcel as The Bikini Collective will not be responsible for damaged, lost or stolen packages. (i.e. ship to workplace)

Please be aware that the country you are shipping to may charge custom and duties taxes on imported goods. These local customs, import duties and fees are NOT included in shipping costs and are to be covered by the recipient of the parcel at the time of delivery. If you choose to not pay these charges, The Bikini Collective will not be held responsible for loss of funds and/or abandoned parcels.

Please email hello@thebikinicollective.com with any questions or concerns.

 

RETURNS OR EXCHANGES

 

At The Bikini Collective we want your online shopping experience to be stress free. In the event that you are not completely satisfied with your purchase, we will happily refund or exchange full price items (unless otherwise specified). Please note the following:

Refund or exchange on full price items only (unless otherwise specified).

Goods must be as they were when shipped: in brand-new condition, unworn, with original tags and hygiene lining in place.

Australian – Returns must be postmarked within 7 days of receiving goods.
International – Returns must be postmarked within 10 days of receiving goods.

Original shipping costs are non-refundable.

Local customs, import duties and fees are non-refundable.

Cost of return or exchange shipping to The Bikini Collective is at the customer’s expense.

The Bikini Collective is not liable for lost or damaged goods. To avoid delays, The Bikini Collective recommends insuring and tracking all parcels.

Refunds will be issued to the original form of payment. Please allow 5 – 10 business days for accounts to be credited.

Sale items are final and cannot be refunded or exchanged.

The Bikini Collective reserves the right to reject a return or exchange if any of the above criteria are not met.

 

HOW TO LODGE A RETURN OR EXCHANGE

Email returns@thebikinicollective.com including the order number in the subject line.

Within the email, include which full price items you would like to return or exchange.

  • For an exchange, please specify the item(s) you will be returning and the item you would like in exchange (size/style/color).
    • The Bikini Collective cannot guarantee the item will be available and will reply accordingly.

Post items to:

ATTN: The Bikini Collective
PO BOX 637
Tugun, QLD 4224
AUSTRALIA

Clearly display the order number on the outside of the parcel being returned.

Australia – Returned parcels must be postmarked within 7 days of buyer receiving goods.

International – Returned parcels must be postmarked within 10 days of buyer receiving goods.

Once your return/exchange has been received and inspected by The Bikini Collective the refund or exchange will be processed immediately.
Please allow 5 – 10 business days for accounts to be credited accordingly.